Hello! With everything being made to order and with COVID-19 slowing down deliveries for USPS, our current turnaround time is 5-10 business days for regular items and 14-21 business days for preorders! Business days do not include weekends or holidays. It is extremely rare that I go over this turnaround, please do not contact me asking where your order is if we are still within the turnaround time. If there are any known delays on your order I will be sure to reach out to you and make you aware of what is happening with your order.
Once I purchase. the shipping label tracking will be sent to your email, so please check your spam folder for emails. USPS is currently experiencing huge delays, so please understand that once the shipping label is made and the order is at the Post Office that it is out of my control.
Please make sure all shipping info is correct before checking out, I am not responsible for incorrect addresses. If shipments are sent back to me, you are responsible for additional shipping charges.
Once I have shipped your order, please contact USPS with any questions about the delivery of your items.
Simply Madisynn Designs is not responsible for any lost, damaged, or stolen packages. If you have a package shipped priority mail and it gets lost, please contact USPS for your reimbursement.